Thanks for purchasing our products at https://onyxaqua.com/ operated by Onyx Aqua Farm.

In order to be eligible for a refund, you have to return the product within 20 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 20 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.

  • To complete your return, we require a receipt or proof of purchase.
  • The Return Shipping charge is to be paid by the Customer.
  • Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at sales@onyxaqua.com.

Sale items

We are selling only Physical Products. 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@onyxaqua.com and send your item to:

Onyx Aqua Farm, Padinhattummuri Post, Koottilangadi, Malappuram, Keral – 676506

Shipping Charges and Shipping returns

To return your product, you should mail your product to Onyx Aqua Farm, Padinhattummuri Post, Koottilangadi, Malappuram, Keral – 676506.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@onyxaqua.com for questions related to refunds and returns.