Where we ship. We deliver to addresses within India only. Orders may be placed from outside India, but the delivery address must be a valid Indian PIN code.
Shipping charges. Charges are calculated by parcel weight and destination, starting at ₹49. The amount shown at checkout is the final shipping charge. We will not ask you for any additional shipping payment after you place your order.
Order confirmation. After you order, our team contacts you on WhatsApp to confirm your delivery address and PIN serviceability. This step does not change your price. You may cancel free of charge at any point before dispatch.
Dispatch and delivery. Orders are dispatched within [1–2] business days of confirmation. Delivery normally takes 5 to 10 working days depending on location. You will receive a tracking number by [SMS / WhatsApp / email] at dispatch.
Courier partners. India Post, Delhivery, Xpressbees, and Ekart.
Unserviceable PIN codes. If our partners cannot deliver to your address we will attempt India Post. If no option exists we will tell you and refund the order in full.
Cancellations. Free before dispatch. After dispatch, an order cannot be cancelled; if a dispatched parcel is refused, the actual shipping cost incurred is deducted from the refund. This does not apply to damaged, defective or incorrect items — see our Refund & Returns Policy.
Frequently Asked Questions (FAQs)
How do I know my shipping cost? Since our charges are weight-based, the minimum charge starts at ₹49. The exact amount can be understood during checkout on the website, or will be communicated to you during our WhatsApp confirmation process before you pay or before the item is sent.
Why haven't you shipped my order yet? We wait for a manual confirmation from every customer via WhatsApp to prevent errors. Please check your WhatsApp messages from Onyx Aqua Farm to give the "Green Light" for dispatch.
Do you deliver outside India? Currently, Onyx Aqua Farm only delivers to addresses within India. You may place an order from abroad, but the delivery destination must be a valid Indian PIN code.
What happens if my PIN code is unserviceable? If our courier partners (Delhivery, Xpressbees, etc.) do not service your specific area, we will attempt to send your parcel via India Post. If no options are available, we will inform you during the WhatsApp confirmation and cancel the order.
Are the products tested? Yes. Unlike many retailers, we test all electronic or mechanical products before they leave the farm to ensure they are 100% functional.